Jr Customer Service Executive

About the Role

Jr Customer Service Executive - Customer Service Operations at Tata Communications.

Key Responsibilities

• Work with external customers and internal stakeholders as per requirement.
• Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
• Engage with customers effectively to ensure their requirements are fulfilled.
• Work with internal teams to ensure knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support/operations.
• Produce local work instructions and provide training to internal teams.
• Adhere to any customer-specific standards required.
• Contribute to continual process improvements.
• Manage escalations along with effective customer engagement.
• Achieve all KPIs.
• Deliver good customer experience/satisfaction.

Requirements & Tech Stack

• Technical understanding of MPLS, MSP, SD-WAN, TX & IP related products.
• Experience of dealing face-to-face with customers, including delivering presentations and facilitation of application discovery sessions.
• Ready to work in a 24*7 atmosphere / continuous night shifts, if needed.
• Possess a valid passport.

Qualifications

• Excellent written & verbal skills.
• Sound technical and analytical skills.
• Strong English proficiency (written and verbal), with the highest level of Accent Neutralization.
• Very good verbal and written communication skills.
• A good team player.
• Good negotiation skills.
• Customer friendly.