VST-Sales Officer

About the Role

• Job Title: VST-Sales Officer
• Company: Hdfc Bank
• Business Unit: Virtual Sales Team
• Location: Pan India
• Role Type: Individual Contributor
• Job Band Range: E1 - E2

Job Purpose

• Represent the Bank and present eligible products to non-managed customers.
• Educate customers on the Bank's digital products.
• Identify the right product, explain features/benefits, and sell for revenue generation.

Key Responsibilities

Quantitative

• Achieve monthly unit, value, and income targets across product lines.
• Educate customers on product lines and provide suitable products.
• Maintain month-on-month productivity on allocated product lines.
• Contribute to overall channel achievement.

Customer Communication

• Contact non-managed customers using calling scripts to offer products.
• Engage customers with probing questions to understand requirements.
• Explain product features & benefits during customer onboarding.
• Pitch multiple products to increase customer product holding.

Qualitative

• Ensure effective interaction and communication, capturing correct customer dispositions.
• Implement feedback from supervisors/unit managers/training managers on call quality.
• Maintain Time on system as per KPI.
• Ensure Minimum RPC on a daily/monthly basis.

Digital Product Penetration

• Educate customers on digital products.
• Showcase value and convenience of digital products.
• Increase digital penetration within the non-managed customer base.
• Push digital penetration for contacted customers.

Audit and Compliance

• Adhere to all laid down guidelines for Calling.
• Ensure all tele-calling and product regulatory compliance are met.
• Adhere to all product guidelines.
• Follow guidelines on floor discipline and dialer hygiene parameters.

Requirements & Tech Stack

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry
• IRDA Certification

Qualifications

• Graduation
• Post-Graduation (Optional)

Experience

• Minimum 1 year experience
• Exposure to banking preferable