Sr. Ops Associate

About the Role

The Sr. Ops Associate, Seller Inventory Management Services (SIMS) supports a team that works with sellers to improve their success at Amazon by building and nurturing operational partnerships. This role involves creating an engaging experience for seller partners by driving timely issue resolution, identifying supply chain improvement opportunities, creating solutions, and proactively identifying potential issues.

Key Responsibilities

• Ensure seller / vendor operational performance delivery inline with targets.
• Identify and articulate the strategic importance of metrics for managing tradeoffs, improving customer experience, and making decisions.
• Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain.
• Define, prioritize, and monitor programs/projects to achieve targets on time.
• Create, write, and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule.
• Retrieve and analyze data using Excel, Access, SQL, or other data management systems.
• Monitor project execution to ensure delivery quality and timeliness, maintaining program integrity.
• Support sellers in improving their capabilities to execute business optimally.
• Assist sellers with various Amazon tools.
• Provide on-ground support to assess inputs like Vendor Returns and Returns Disputes.
• Assist in the on-ground training of new sellers.
• Assist in Returns Order Creation and Planning management processes.
• Interact and coordinate with sellers.
• Identify and correct errors.
• Maintain records of work received and performed.
• Initiate and own process improvement projects.
• Participate actively in stakeholder calls/meetings.

Requirements & Tech Stack

• Ability to solve problems and simplify processes.
• Ability to execute in operational and supply chain excellence.
• Strong self-motivation, self-starting, and multi-tasking skills.
• Ability to work closely with sellers, Amazon Ops, and Planning and Ops Managers.
• Experience retrieving and analyzing data using Excel, Access, SQL, or other data management systems.

Qualifications

• Bachelor's degree.
• Bachelor's degree in management, business administration, economics, engineering, or marketing.
• 2+ years of sales experience (Preferred).