Customer Service Representative (Entry Level)

About the Role

The Customer Service Representative (Entry Level) position provides essential support for the Inside Sales Staff and Branch Management Team, offering an opportunity to learn key business areas for future growth within the organization. This role is designed as the first step in a sales career with Heilind Electronics.

Key Responsibilities

• Order entry and maintenance
• Reporting
• Backlog review
• Spreadsheet administration
• Overall support of administrative needs for the branch
• Provide back-up support for the sales team on customer needs
• Help grow sales with certain accounts
• Collaborate with the inside team to build solid relationships with internal staff, customers, and suppliers
• Engage with the entire branch team to deliver a high level of service to both internal and external customers

Onboarding & Development

• Within the first 30 days: Meet with Branch Management to understand Company vision and objectives, and document your role in achieving them.
• Within the first 30 days: Prepare and maintain various branch spreadsheets, demonstrating a good working knowledge of MS Excel.
• Within the first 90 days: Learn the CRM system and resources, including order entry workflows and utilizing available resources to manage business and issues. Complete all assigned system training modules.
• Within the first 90 days: Decipher customer backlog and product availability, communicating with Sales and Customers to ensure 95%+ on-time delivery.
• Within the first 6 months: Provide one process improvement idea related to your position.
• Develop solid working relationships with all internal key support personnel.
• Maintain high levels of professionalism and diplomacy when dealing with internal support teams.

Requirements & Tech Stack

• U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident ('Green Card' Holder), Political Asylee, or Refugee).
• Ability to report to assigned office location during scheduled in-office workdays.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.
• Proficient knowledge of customer service and standard office practices and procedures.
• Excellent phone etiquette.
• Strong organization and ability to multi-task.

Qualifications

• Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or an equivalent combination of education and experience.