Delivery Station Customer Service Associate, DSL
Amazon
About the Role
As a Delivery Station Customer Service Associate at Amazon, you will improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time. This role helps connect customers with experts for accurate and up-to-date package information, aiming to exceed expectations and put smiles on customers' faces.
Key Responsibilities
- Communicate directly with customers in-person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Compose grammatically correct, concise, and accurate written responses.
- Approach problems logically and with good judgment for appropriate customer outcomes.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time (40+ hours per week) schedule.
Physical Requirements
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in environments with varying noise levels, where hearing protection will be provided.
- Work in environments where temperature may vary due to outside weather conditions.
Requirements & Tech Stack
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Familiarity with multiple web browsers, data base searching, and instant messenger tools.
Preferred Qualifications
- Bachelor's degree or equivalent.
- Experience in understanding and developing performance metrics to measure progress against key performance indicators.
- Proficiency in verbal and written communication skills.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.