Greeter, Full Time

POSITION SUMMARY

The Greeter performs various customer service activities, including greeting customers promptly and in a friendly manner, handling merchandise with care, providing information and direction, distributing promotional materials, and other front-end tasks to support business needs. Greeters are expected to be friendly and outgoing with every guest, providing an over-the-top customer service experience to ensure customers feel welcomed and appreciated.

ESSENTIAL FUNCTIONS

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC, and In-Store Pickup.
• Models brand standard for customer service by presenting a professional image, adhering to the dress code (green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, visible name badge, appropriate apparel/footwear), smiling, making eye contact, and using welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions.
• Provides customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Greeters should never accept, possess, or handle a firearm.

REQUIREMENTS & TECH STACK

• Minimum Degree Required: High School Diploma or Equivalent

KNOWLEDGE, SKILLS, AND ABILITY

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

PHYSICAL REQUIREMENTS

• Regularly walks and stands.
• Occasionally performs computer work and lifts up to 50 pounds.
• Seldom to never sits.
• Constantly communicates with others to exchange information.
• Constantly repeats motions that may include wrists, hands, and/or fingers.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally moves and lifts objects up to 100 pounds or more (utilizing a team lift as needed).

BENEFITS

Full Time

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!