Customer Service Associate

About the Role

• On-site contractor role in Las Vegas with a supportive team.
• Focuses on helping clients understand benefits plan options, answering questions, and guiding them to the next steps.
• Learn to walk clients through available coverage, document needs, and connect them with licensed agents.
• Income potential tied to performance.
• Training is structured and begins on the first day.
• Medical, dental, and vision benefits are available.

Key Responsibilities

• Help clients understand their benefits options.
• Answer client questions honestly.
• Guide clients to a clear next step.
• Walk clients through available coverage.
• Document client needs accurately.
• Connect clients with licensed agents to finalize enrollment.
• Prepare before each appointment.
• Listen during client meetings.
• Follow up after appointments.
• Confirm scheduled appointments.
• Answer client questions about the process.
• Update records after every interaction.
• Coordinate with team members to keep the calendar running smoothly.

Requirements & Tech Stack

• No degree or insurance background needed.
• Client-facing role.

Qualifications

• Ability to help people navigate important decisions.