Software Development Engineer I

About the Role

As part of the AWS Applied AI Solutions organization, we are building business applications that leverage Amazon’s unique experience and expertise to help millions of companies worldwide manage their day-to-day operations. We accelerate customer businesses through intuitive, differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We are a team of software engineers tasked with building on an established AWS service that intersects cloud computing, Big Data, machine learning, and customer engagement.

The Customer Engagement team is a growth agent for companies investing in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right moment with the right customer experience. AWS Customer Engagement services (Amazon Connect, Amazon Pinpoint, Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We aim to create customer-centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth.

We are a team that values work-life balance, while challenging ourselves to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will receive support and resources for your personal and professional growth.

Key Responsibilities

• Think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective.
• Dive deep into emerging serverless AWS technologies.
• Participate actively in product definition, technical architecture review, iterative development, code review, and operations.
• Work with customers to understand their challenges and design new offerings.

Requirements & Tech Stack

• Deep mastery of programming languages.
• Deep mastery of distributed microservices.
• Deep mastery of serverless computing.
• Deep mastery of performance engineering.

Qualifications

• 1+ years of non-internship professional software development experience.
• Experience programming with at least one software programming language.
• Creative, responsible, and able to make the team productive and fun.
• Excited to learn from others while bringing novel capabilities and perspectives.

Preferred Qualifications:

• Bachelor's degree in computer science or equivalent.