Associate Account Manager

Republic Services

POSITION SUMMARY

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. This role involves making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers, and increasing customer penetration by selling the full suite of Republic Services products.

Key Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Performs other job-related duties as assigned.

Qualifications

• High school diploma or G.E.D. (Required)
• 0 - 2 years of customer service experience (Required)
• Waste or transportation industry experience (Preferred)

Candidates must reside in Central or Eastern time zones to be considered.

Pay Range

$18.30 to $25.20* per hour

Bonus Plan

• Sales Commission Plan Target, 30% Annual

Rewarding Compensation And Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)