Call Centre Executive
The Kids Clinic
Bengaluru(Bellandur)0–5 yrs9h agovia Naukri
About the Role
Call Centre Executive at The Kids Clinic, Cloudnine Group of Hospitals.
Key Responsibilities
- Handle patient queries and concerns via phone calls, emails, or chats in a professional and empathetic manner.
- Provide accurate information about hospital services, treatments, and policies to patients and their families.
- Resolve customer issues promptly and efficiently by escalating complex cases when necessary.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.