Order Process Analyst

About the Role

Ensures all sales orders and renewal quotations are prepared/processed efficiently and accurately, meeting delivery deadlines. Initiates processes and procedures for new deals and follows established procedures for complex or high-volume orders. Interfaces with various departments to resolve issues related to configuration, shipping, Bookings Policy compliance, and SOX. May have direct customer contact.

Key Responsibilities

• Review and process order packs from Sales for accuracy, timeliness, and compliance with Aspect policies.
• Make recommendations to Sales on corrective actions for non-conformity.
• Generate support renewal quotations or convert existing product quotations developed by Sales for shipment.
• Process orders within Sales Force & NetSuite ERP systems, updating relevant fields for accurate hand-offs and customer entitlement.
• Ensure all approvals and signatures are in place prior to order booking.
• Process credits, rebills, and sales-related RMA activity.
• Manage order holds and backlog for the covered area.
• Understand company-specific product/support offerings, pricing policies, and programs for accuracy and compliance.
• Maintain a good working knowledge of systems and processes and compliance with company policies.

Requirements & Tech Stack

• Knowledge of any ERP System.
• Experience with Sales Force & NetSuite is preferred.
• Ability to timely communicate complex information to line management and Sales.
• Strong customer service, communication, and teamwork skills.
• Professional demeanor to maintain and enhance relationships.
• Gains exposure to complex aspects such as SOX compliance, financial accounting rules, and product offerings.
• Demonstrated ability to learn a complex product suite.
• Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to projects and organizational objectives.
• Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
• May require direction from more senior peers or line management on complex situations.

Qualifications

• Bachelor's degree in a relevant field.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time and working extended hours as needed during quarter-end peak volumes.
• Local language skills may be required in certain circumstances and will be requested as needed.