Customer Care Representative
Wipro
Pune(Hinjewadi Phase 1)Fresher12h agovia Naukri
Walk-in drive · 19 to 23 Oct · 11.00 AM - 2.00 PM
PDC2, Plot No. 31, Phase-II, MIDC Rajiv Gandhi Infotech Park Hinjawadi Pune - 411057 Map
About the Role
Customer Care Representative at Wipro.
Key Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Maintain records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams (e.g., sales, marketing) to address complex issues or escalate matters when necessary.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
Qualifications
- 0-1 year of experience in BPO/customer care industry preferred but not mandatory.
- Fluent English language skills with strong verbal communication abilities.
- Excellent written and spoken communication skills for effective interaction with customers over phone/email/chat.