Summer 2027 Intern

About the Role

The Federal Reserve Board (Board) offers students valuable work experience through its Internship program. This paid internship, designed for undergraduate and graduate students, focuses on providing practical knowledge for careers in fields such as information systems. Interns will join the M365 Platform Support Team within the Division of Information Technology. The team manages Microsoft 365 products, including Teams, SharePoint Online, and Exchange Online, focusing on governance, communication, and lifecycle management. Interns will collaborate with engineers, analysts, and product owners to deliver clear and consistent user communications, ensuring compliance and operational accuracy.

• Location: Washington, D.C. (onsite)
• U.S. Citizenship is required.
• Applicants must be currently enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship.
• Graduating from their program August 2027 or later.

Key Responsibilities

The intern may work on projects such as:

• Developing internal communications, including announcements, user guides, service updates, newsletters, and governance-related messaging.
• Supporting governance authoring, including drafting or updating policy pages, process documentation, onboarding materials, and content for IT communication channels.
• Assisting with the annual validation process for M365 assets (e.g., Teams sites, SharePoint Online sites, Shared Mailboxes) to confirm ownership, permissions, lifecycle status, and compliance requirements.
• Helping coordinate and document the FISMA support process for team-managed products.
• Creating or updating knowledge base content, process flow diagrams, checklists, or user-facing help materials.
• Supporting ad hoc communications and documentation needs.

Requirements & Tech Stack

• Required Skills and Knowledge:
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Ability to structure information clearly and produce high-quality documentation.
• Comfort learning technical concepts and translating them into user-friendly language.
• Strong organizational and analytical skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Suggested Major/Minor:
• Communications
• Technical Communication / Professional Writing
• Information Science / Information Management
• Public Relations / Marketing
• English / Journalism
• Business Administration (with communications or operations focus)
• Preferred Skills:
• Experience creating or editing governance, policy, or process documentation.
• Familiarity with Microsoft 365 products (Teams, SharePoint, Outlook, etc.).
• Experience with content creation, technical writing, or communications roles.
• Understanding of compliance or regulatory environments (FISMA, IT governance, etc.).
• Basic familiarity with information architecture or content strategy.

Qualifications

• Minimum Education: Enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship.
• Required Documents for Application:
• Resume
• Unofficial transcript