IT Systems Associate

About the Role

SRAM IT Operations supports a global team of 28 across North America, Europe, and Asia Pacific, delivering technology services to manufacturing sites, corporate offices, and digital/software teams worldwide. As an Associate IT Systems Analyst, you will contribute across end user support, systems administration, and technical training, working under the close guidance of senior IT staff. This role is ideal for someone early in their IT career seeking broad hands-on exposure to enterprise infrastructure, ITSM tooling, and global IT operations.

Key Responsibilities

• End User Support
• Respond to end user requests via SRAM's Service Hub (Jira Service Management).
• Resolve basic issues related to devices, applications, access, and performance.
• Escalate problems to the appropriate team or level for timely resolution.
• Document incidents and resolution steps within the ticketing system.
• Advise users on best practices to resolve and prevent recurring issues.
• Create, modify, and manage user accounts and services across SRAM's cloud platforms.
• Systems Administration
• Support administration of network, server, and cloud environments under senior guidance.
• Assist with patch management, system upgrades, and application deployments following SRAM's ITIL-aligned change management process.
• Contribute to monitoring and alerting workflows using SRAM's observability tooling.
• Support onboarding, device provisioning, and lifecycle management for end user computing hardware.
• Maintain and follow documented disaster recovery, backup, and security procedures.
• Training and Enablement
• Conduct technical training sessions for end users on new and existing IT solutions, including M365, collaboration tools, and SRAM IT processes.
• Develop training materials, job aids, and knowledge base articles.
• Contribute to Confluence-based IT documentation including runbooks and SOPs.
• Automation and Process Improvement
• Develop scripting and programming skills to support infrastructure and systems management (PowerShell, Python, Bash, or similar).
• Participate in continuous improvement initiatives under the IT Ops platform model.
• Contribute to project teams as directed by senior IT staff.

Requirements & Tech Stack

• Demonstrated analytical troubleshooting skills.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Ability to provide technical training to end users.
• Willingness to learn and grow across IT systems and disciplines.
• Experience working on project teams.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; OR a high school diploma/GED with relevant certifications (Microsoft, Cisco, CompTIA, or similar); OR equivalent hands-on experience.
• Preferred:
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and server administration (Windows Server, Active Directory/Entra ID).
• Experience with ITSM tools (Jira Service Management, ServiceNow, or similar).
• Exposure to endpoint management tools (Intune, JAMF, or similar).
• Familiarity with ITIL frameworks and IT service delivery best practices.
• Exposure to cloud platforms, particularly AWS or Microsoft Azure.
• Scripting experience or interest in developing those skills (PowerShell, Python, Bash).

What to Expect

Work is closely guided by senior team members, allowing you to build skills and scope over time. Projects are focused in complexity, providing a strong foundation. You will interact with a global IT team and gain visibility into enterprise infrastructure, cloud environments, and a team actively improving IT delivery at scale.

Compensation and Benefits

• Salary range: $45,000 to $60,000 based on skills and experience level.
• Eligible for an annual corporate bonus based on company and individual performance.
• Benefits include group health insurance plans (medical, dental, vision, ancillary options), 401(k) match, life insurance, long-term disability, and paid time off.

Location

• Chicago, IL. Non-local candidates will be expected to relocate.