Product Analyst I

About the Role

Global Payments Inc. is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. This role is part of the Merchant & Partner Servicing Experience (MPX) & Product Enablement team, which focuses on creating exceptional customer experiences across the entire lifecycle and improving time to market for new products. The E2E Customer Experience Servicing Product team specifically addresses products and capabilities for Digital & Assisted servicing, including relationship management, account management, IVR & Phone, digital communication, and AI/Virtual Assistances/Chatbots.

Key Responsibilities

• Convert business problem statements into Features within the SAFe Agile Service Excellence Train.
• Articulate product vision and features clearly to stakeholders, end users, and development teams.
• Prioritize and manage the Feature backlog based on value data metrics.
• Establish Feature acceptance criteria, accept Features, and refine them with Product Managers, stakeholders, Scrum teams, and end users.
• Review and provide feedback on demos to ensure product changes meet acceptance criteria.
• Create PI release plans with input from stakeholders, end users, development teams, and run support teams.
• Monitor development progress and provide updates to stakeholders.
• Apply Agile methods and processes for frequent inspection and adaptation.
• Lead PI Planning and review meetings to communicate development achievements and feedback.
• Understand product strategy, market, industry, and company goals.

Requirements & Tech Stack

• Strong understanding of business analysis, planning, development, and management.
• Excellent verbal and written communication skills for technical and non-technical audiences at various organizational levels.
• Proficiency in problem-solving and time management, handling multiple asks, different deadlines, and continuous evolution.
• Ability to operate independently and within a multi-disciplinary team.