Technical Support Spring Co-op 2027

About the Role

This is a 16-week Co-Op position for actively enrolled undergraduate students interested in gaining hands-on, practical experience in their field and contributing to real IBM projects. The role requires full-time availability (40 hours per week) during the Spring 2027 semester between January 19 - May 7. Candidates must be available to join IBM in a full-time role between December 2027 and August 2028 upon successful completion of their degree.

Your Role And Responsibilities

As a Technical Support Co-op Student, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage, and recommend solutions for customers.
• Create and update knowledge base articles.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Requirements & Tech Stack

• Must be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co-op.
• Available to start full-time between December 2027 and August 2028.
• Available to work full-time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.
• Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Preferred Technical And Professional Experience

• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.