Tele Caller

About the Role

We are looking for a Customer Service Representative (CSR) to join our Healthcare Operations / Managed Services team in Chennai. The CSR will be responsible for handling patient and provider calls, appointment scheduling, customer queries, documentation, and coordination with internal teams. The role requires strong English communication, empathy, attention to detail, and the ability to handle sensitive healthcare-related conversations professionally. This is an onsite US voice process role.

Key Responsibilities

• Patient & Provider Support
• Handle inbound and outbound calls from patients, providers, caregivers, and other stakeholders.
• Understand customer/patient concerns and provide accurate information.
• Resolve queries professionally and escalate complex issues when required.
• Maintain a professional, empathetic, and patient-focused approach during every interaction.
• Appointment Scheduling
• Schedule, confirm, reschedule, and update patient appointments.
• Coordinate with patients and providers regarding appointment availability and changes.
• Ensure accurate documentation of appointment-related information.
• Healthcare Operations & Documentation
• Record patient interactions and updates accurately in CRM/EHR or healthcare software.
• Maintain confidentiality of patient and business information.
• Follow company procedures and applicable healthcare privacy and compliance requirements.
• Support patient outreach and other operational activities as required.
• Team Coordination
• Coordinate with internal teams to ensure smooth delivery of services.
• Follow assigned processes, quality standards, and productivity expectations.
• Escalate issues appropriately to the Team Lead or concerned department.

Requirements & Tech Stack

• 1-2 years of experience in customer service, international voice process, BPO, healthcare BPO, medical office, patient support, or a related role.
• Excellent English communication skills (verbal and written).
• Comfortable handling US customer/patient calls.
• Strong listening, problem-solving, and interpersonal skills.
• Good typing, documentation, and computer skills.
• Ability to work with CRM, EHR, scheduling systems, or similar software.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable working in a night shift aligned with US business hours (6:00 PM - 3:00 AM IST).
• Willingness to work fully onsite from our Chennai office.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• US Healthcare / Healthcare BPO
• International Voice Process
• Patient Support
• Medical Customer Service
• Appointment Scheduling
• Medical Office / Clinic Operations
• EHR / EMR
• CRM
• Healthcare Call Center
• HIPAA / Healthcare Data Privacy

Freshers with excellent English communication and strong customer-service aptitude may also be considered.

Key Skills

• Patient Support
• US Voice Process
• International Customer Service
• International Call Center
• BPO Voice
• Voice Process
• Voice Support
• Inbound Voice Process
• Customer Support
• Customer Care
• International Voice
• Customer Handling
• International BPO
• International Calling