International Voice Process Executive
Lyros Technologies Pvt Ltd-CMMI Level 3
Chennai, Tamil Nadu, India54m agovia LinkedIn
Key Responsibilities
- Manage inbound and outbound international voice calls, addressing customer inquiries and providing solutions in a timely manner.
- Maintain a high level of professionalism and customer service during all interactions.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve processes and enhance customer experience.
- Participate in training sessions to stay updated on product knowledge and service protocols.
Requirements & Tech Stack
- Strong verbal communication skills in English.
- Ability to handle customer queries effectively and efficiently.
- Familiarity with international voice processes is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays if required.