Entry Level Customer Success Specialist
The Reynolds and Reynolds Company
Las Vegas, NVFresher43m agovia LinkedIn
About the Role
As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will provide excellent support for our products and ensure customers are using the software to its full potential.
Key Responsibilities
- Provide both on-site and video conference support to customers.
- Approximately 80% of the time will be on-site.
- Approximately 20% of the time will be via video conference.
Training
- Paid training program, consisting of classroom instruction at offices in Houston, TX and Dayton, OH.
- Includes online courses for in-depth product training and automotive industry knowledge.
- Opportunity to be paired with mentors across the country to apply classroom knowledge in a real-world setting.
Requirements & Tech Stack
- Self-starter with good time management skills.
- Strong written and verbal communication skills.
- Excellent customer service and organizational skills.
- Ability to build strong customer relationships.
- Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
- Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months).
- After training, ability to travel approximately 25% of the month.
- Reliable home internet with sufficient bandwidth for video conferencing.
Qualifications
- Bachelor’s Degree or equivalent experience.