Process & Operations Transformation

About the Role

This role is designed as 'Onsite', with the expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

About Process & Operations Transformation

• Support end-to-end process improvement initiatives.
• Assist in current-state and future-state process design using structured process mapping methodologies.
• Support definition of process standards, handoffs, controls, and decision logic across process layers.
• Document workflows, create playbooks, and support operational change.
• Participate in design reviews to ensure alignment with enterprise process principles and governance standards.
• Support identification and intake of automation, analytics, and AI use cases aligned to process priorities.
• Assist enablement teams with requirements definition, process context, and value hypotheses for digital solutions.
• Analyze post-implementation outcomes to assess impact, adoption, and value realization.
• Support development and tracking of process KPIs, SLAs, and quality metrics.
• Support process governance forums by preparing materials, documenting decisions, and tracking actions.
• Assist in identifying process risks, control gaps, and compliance considerations across regions and systems.
• Partner with stakeholders to ensure process changes align with policy, audit, and regulatory expectations.
• Assist with stakeholder communications, training materials, and enablement content.
• Monitor process adoption signals and feedback to identify resistance points and improvement opportunities.
• Contribute to leadership-ready materials that communicate transformation progress, risks, and opportunities.

About The PREP Program

The PREP program is an early-career accelerator within the Office of the Chief Operating Officer (OCOO). Designed for recent graduates with high potential, this program offers rotations across the core OCOO functional areas, giving graduates broad exposure, impactful project experience, leadership visibility, and a fast-paced development environment. PREPs are placed in high-impact teams led by OCOO LT members, including:

• Process & Operations Transformation
• Digital Strategy
• OCOO Strategy & Operations
• Service Excellence APJ, NA, LATAM, EMEA
• Service Excellence Embedded Financing

As an OCOO PREP you will work on strategic, operational, and transformational initiatives across multiple OCOO teams. You will gain hands-on experience in service excellence, operations transformation, digital strategy, process engineering, customer delivery, financial analysis and insight generation, and executive-level program management. You will be assigned to specific projects with goal setting and clear metrics of accomplishments through the duration of your stay. The program structure includes formal onboarding, assigned mentors, soft-skills and leadership training, monthly check-ins and development assessments, and end-of-project reporting and executive presentations. Upon graduation after the 2-year program, you would be a candidate to be assigned to a final placement based on your performance, skills developed, profile preference, and business needs. This end-to-end structure differentiates PREP as a strategic talent pipeline for OCOO.

Job Level

Specialist