Medical Information Specialist, Nurse

About the Role

As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines.

Key Responsibilities

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources.
• Records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines.
• Provides additional support (including follow up) as needed for adverse events and product complaints.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts to resolve complex inquiries.
• Researches medical literature and drafts responses for complex inquiries as needed.

Requirements & Tech Stack

• Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification.
• Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Excellent verbal and written communication skills.
• Excellent language skills (comprehension, speaking, reading and writing).
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.
• Fluency skills in a second language may be required.

Working Conditions and Environment

• Work is performed in an office environment.
• Constant interaction with clients/associates required.
• Constant attention to detail (visual, mental).
• Constant multi-tasking.
• Daily exposure to high pressure, intense concentration needed.
• Rotating shifts may be required.
• Occasional driving to site locations with occasional travel.
• Long varied work hours required occasionally.