Content Moderator

Content Moderator (Freshers Only)

Key Responsibilities

• Review and categorize high volumes of user reviews to determine sentiment, relevance, and compliance with global policies.
• Identify patterns of "Non-Genuine" content, including bot-generated reviews, promotional spam, and "Blanket Negativity" that lacks context.
• Distinguish between a "Subjective Opinion" and "Harassment or Hate Speech."
• Verify if a review is "Out of Sight/View" due to a technical mapping error or if it is a legitimate complaint about a physical business location.
• Maintain high-precision labeling to help train AI models in recognizing spam patterns across multiple languages and regions.
• Work on the moderation of listings and make sure > 98% accuracy is maintained.
• Ensure listings are completed within the defined SLA/TAT.
• Work independently and understand performance metrics.
• Track own performance and improvise based on business requirements.
• Be judgmental to ensure correct information is updated on the map.
• Focus on achieving 100% user satisfaction and zero client or customer escalations.

Requirements & Tech Stack

• High Reading Comprehension: Ability to interpret subtext, sarcasm, and cultural nuances in written English (and/or local languages).
• Critical Thinking: Ability to determine if a review describes a consumer experience or is noise.
• Attention to Detail: Ability to spot repetitive phrasing or "copy-paste" patterns that signal coordinated spam campaigns.
• Policy Adherence: Ability to set aside personal bias and follow strict "Source of Truth" guidelines for content removal.
• Efficiency: Comfortable working in a high-volume, fast-paced environment with specific daily throughput targets.

Qualifications

• Pursuing candidates are not eligible.