Entry Level Account Manager

About the Role

The Entry Level Account Manager is a full-time, on-site role based in Charlotte, NC. This position is responsible for supporting and growing client relationships with healthcare providers, laboratories, and hospitals by serving as a primary point of contact for service-related inquiries.

Key Responsibilities

• Responding to client questions.
• Coordinating with internal teams to resolve issues.
• Ensuring timely test ordering and reporting processes.
• Providing clear information about MDL’s testing platforms and services.
• Monitoring account activity.
• Preparing basic reports.
• Assisting with onboarding of new clients.
• Supporting educational outreach efforts regarding MDL’s diagnostic offerings.
• Maintaining accurate records.
• Following established procedures.
• Contributing to a positive, compliant, and customer-focused environment.

Requirements & Tech Stack

• Client service and relationship-management skills, including responsiveness, professionalism, and the ability to build trust with healthcare clients.
• Effective communication skills, including clear verbal and written communication, active listening, and the ability to explain technical information in accessible terms.
• Organizational and time-management skills, with the ability to prioritize tasks, manage multiple accounts, and maintain accurate documentation.
• Basic analytical and problem-solving skills, including comfort working with data in spreadsheets or CRM systems and identifying trends or issues.
• Collaboration and teamwork skills, with the ability to work closely with laboratory, operations, and sales teams to address client needs.
• Proficiency with standard office software (e.g., email, word processing, spreadsheets) and willingness to learn internal systems and tools.
• Interest in healthcare, diagnostics, or life sciences.
• Associate or bachelor’s degree in business.

Prior exposure to medical, laboratory, or pharmaceutical environments is beneficial but not required.