Tech Support

Key Responsibilities

• Provide phone and on-site technical support to all computer users at the Dulles branch office.
• Serve as the first line of technical support for all Help Desk calls.
• Track and enter all Computer Service and User Change Requests.
• Update the status of all Computer Service Requests and User Change Requests using our custom tracking system.
• Support the company Intranet site.
• Assist in overseeing custom database projects.
• Order supplies and equipment as directed.
• Install or change equipment to meet company needs as directed.
• Create and terminate user accounts.
• Perform and oversee software and application installations and upgrades.
• Add or upgrade hardware as requested, including disk drives, printers, and related equipment.
• Maintain active directory.
• Troubleshoot and resolve all information systems issues in the organization.
• Provide rigorous documentation for all tracking and reporting relevant to IT compliance requirements.

Requirements & Tech Stack

• Windows 11 Operating Systems
• Microsoft 365 applications and services
• Active Directory
• Help Desk Ticketing Software (Cherwell, Zendesk, ServiceNow)
• Mobile device management (Android & iOS with Enterprise MDM)
• Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP.
• Proficiency in utilizing Microsoft 365 applications and services.
• Knowledge of mobile devices and management (Android & iOS with Enterprise MDM).
• Ability to diagnose and resolve basic technical issues.
• Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP.
• Ability to explain complex IT concepts in simple terms.
• Capability to manage high-priority projects with comprehensive documentation from start to completion.
• Leveraging technology within the organization and assisting in training end-users to develop a self-sufficient culture.
• Motivation and ability to take initiative with minimal follow-up.

Additional Skills & Qualifications

• Working knowledge of Windows 11, Microsoft M365, Intune, Teams, SharePoint, Azure AD, Active Directory, Adobe Creative Cloud Products, Bluebeam Revu eXtreme, Help Desk Ticketing Software (Cherwell, Zendesk, ServiceNow), EDR Solutions (Cortex XDR, Symantec, Palo Alto), Trimble Accubid Estimating & Change Order Software, and Smartsheet Reporting.

Qualifications

• 3+ years of customer service experience in a technology-assisted environment preferred.
• Ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude.

Job Type & Location

• Contract to Hire position
• Based out of Washington, DC.
• Fully onsite position in Washington, DC.

Pay And Benefits

• Pay range: $35.00 - $36.06/hr.
• Potential benefits (if eligible): Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About Aston Carter

• Provides world-class corporate talent solutions to thousands of clients across the globe.
• Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions.