Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging.
• Support a consumer brand's shopper support line.
• Manage four or five conversations simultaneously during peak hours.
• Answer order, delivery, and product questions.
• Identify when a conversation needs to be escalated to a specialist.
• Maintain fast response times while ensuring answers are not generic.
• Log conversations clearly for easy understanding by others.

Who You'll Be Joining

• A global consumer brand building its India digital-support desk.
• Partnership with Flexiple, a managed marketplace.
• This role is on a hybrid basis in Mumbai or Gurugram.

Requirements & Tech Stack

• Comfortable typing quickly and accurately.
• Ability to hold several conversations in parallel.
• Clear written English is essential.
• The team trains on the chat platform and product catalogue.

Qualifications

• Zero to two years of experience.
• Freshers with strong written communication are welcome.