Campus Graduate Masters Summer Internship Program

Global Merchant & Network Services (GMNS) Product Management Internship

About the Role

Global Merchant & Network Services (GMNS) focuses on American Express' merchant and network-related businesses, managing relationships with millions of merchants and partners globally. The team drives the expansion of card acceptance, network usage, revenue streams, and innovation.

Key Responsibilities

• Drive the vision, strategy, and development for digital products and applications.
• Balance business, technical, and industry knowledge to deliver innovative solutions.
• Collaborate with stakeholders to manage the end-to-end lifecycle of a product or application.
• Define product vision, strategy, go-to-market and distribution plans, and product value proposition.
• Conduct market research, monitor industry trends, and evaluate the competitive landscape to identify opportunities.
• Define capabilities for new payment products, identify/prioritize use cases, and design "minimum viable product" features and user stories.
• Collect and synthesize product KPIs, conduct data analytics, and develop business cases to steer product strategy.
• Design and lead test & learn pilots, and leverage learnings to refine the product roadmap.
• Own, maintain, and prioritize the product roadmap, including new capabilities, features, services, markets, integrations, and decommission of products.
• Partner with Delivery and Technology teams to refine, prioritize, and execute product backlog in an agile environment.
• Support the development of new and emerging products, services, features, and technology applications, including writing user stories and defining personas.
• Drive product and/or feature adoption and engagement in partnership with cross-functional stakeholders, including development of marketing & servicing materials and measuring impact post-launch.
• Engage with internal business partners to understand customer needs, flesh out use case details, collaborate on new product concepts, and co-develop solutions.
• Manage projects from concept through execution by partnering with necessary teams to shape customer experiences.

Qualifications

• Currently enrolled in a full-time Master’s degree program.
• Interest in payments, innovation, emerging payments, FinTech, and the evolving payments landscape.
• Critical thinking: Ability to synthesize market and industry trends into opportunities.
• Problem solving: Strong analytical and problem-solving skills.
• Project management experience: Superior organizational skills with the ability to autonomously manage multiple initiatives in a fast-paced, multi-partner environment.
• Intellectual curiosity: High intellectual curiosity, out-of-the-box, creative & critical thinking.
• Collaborative team player: Ability to collaborate effectively and operate in ambiguity and evolving priorities.
• Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing high-quality presentations for an executive audience.
• Entrepreneurial spirit: Proactive self-starter with a track record for executing and delivering results in complex, matrixed organizations.

Preferred Qualifications

• Master’s degree candidates with an expected graduation date between December 2027 and June 2028.
• 3 years’ minimum experience in Product Management, Product Development, Strategy, and/or Management Consulting.
• Knowledge of the payments industry and disruptive technologies is a plus.
• High energy, optimistic attitude, eagerness to learn, high level of accountability, and a good sense of humor.

Technical Stack & Tools

• Specific tools and technologies are not explicitly listed in the provided text.

Work Eligibility

• Employment eligibility to work with American Express in the United States is required.
• The company will not pursue visa sponsorship for these positions.