Remote Utilization Review Index Intake Coordinator

Remote Utilization Review Index Intake Coordinator

About the Role

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. This role requires the ability to transition between indexing and intake.

Key Responsibilities

• Scanning, uploading, and labeling of case documents into the appropriate case files.
• Separating and sorting of hard copy/soft copy medical files and documents.
• Processing referrals with dedicated deadlines and sending reviews to HCPs.
• Collecting medical files and documents to be scanned, indexed, and uploaded to the web-based Utilization Review case management application.
• Performing end-to-end processing of Utilization Review referrals, from indexing to HCP assignment.
• Heavy data entry into EK Health Services software.
• Promptly answering all incoming calls and assisting callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals.
• Responding to routine inquiries or complaints from customers and the public; referring non-routine, sensitive, and/or complex requests to appropriate staff.
• Processing Utilization Review referral forms received by EK Health Services.
• Assisting other administrative staff with overflow work, including word processing, data entry, and internet research tasks.
• Other duties as assigned.

Work Specifics

• Non-Exempt, eight (8) hour workday.
• Monday-Friday, 8:30 AM - 5:30 PM PST.
• Remote position. Applicants residing in California (CA), New York (NY), or Hawaii (HI) are not being accepted or considered at this time.

Requirements & Tech Stack

• High School Graduate or G.E.D. equivalent.
• Professional demeanor with excellent written and oral communication skills.
• Strong organization skills.
• Must be computer literate with a high comfort level with computer programs/functions, including MS Word, MS Excel, Email, and Internet.
• Basic medical terminology.
• Basic clerical and administrative skills.
• Must be accurate and efficient.
• Must be punctual and dependable.
• Able to maintain focus and positive attitude in a fast-paced environment.
• Ability to work with minimal supervision.
• Ability to meet deadlines in a high pressure, time-sensitive environment.
• DSL, fiber, or cable internet connection from home; 100 mbps preferred or better.

Physical Requirements

• Ability to sit the majority of an 8-hour day (excluding lunch and break times).
• Ability to keyboard the majority of an 8-hour day (excluding lunch and break times).
• Manual dexterity.
• Ability to speak on the telephone intermittently throughout the day.
• Ability to read and write English fluently.
• Ability to provide and confirm a safe home office environment.
• Home office must be HIPAA compliant.

Pay

• $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend