Security Operations Analyst

About the Role

Knox runs the largest Federal and DoW managed cloud, building and operating secure cloud and AI environments that support critical U.S. government missions. We are seeking a Security Operations Analyst - Tier 1. Work at Knox is high-impact and purpose-driven, solving high-stakes problems with rigorous execution and trust.

How We Work

At Knox, a single team monitors performance, availability, and security from the same queue, providing a holistic view and faster problem resolution.

Prioritization

• Active intrusion or suspected compromise
• Service-affecting outage
• Degradation and early warning signs
• Customer requests and tickets

Higher priorities always come first.

Key Responsibilities

• Work a full shift on a weekday or four-day rotation schedule, and hand over with a written log.
• Review alerts and decide on actions: escalate, contain, or close with reasoning.
• Handle performance and availability issues alongside security concerns.
• Follow runbooks for containment and escalate to a senior analyst when needed.
• Process customer requests and tickets after higher priorities are clear.
• Document notes for the next shift to facilitate seamless handover.

Requirements & Tech Stack

• CompTIA Security+ or equivalent certification, or ability to obtain within 90 days.
• Hands-on experience in IT operations, help desk, or a network operations center.
• Good judgment for escalation decisions.
• Comfort working independently during overnight shifts.

What We'll Teach You

• Cloud security monitoring, SIEM tools, and detection tuning.
• Practical application of FedRAMP controls and evidence collection.
• Incident containment, network troubleshooting, and runbook utilization.
• A clear path to Tier 2 progression (typically within three years).

What We Don't Require

• A degree.
• Previous corporate experience.
• An active security clearance (though it is a plus).

Hiring Requirement

• U.S. citizenship required due to work with federal government clients.
• Dual citizenship is not permitted.
• Must provide documentation verifying sole U.S. citizenship.
• Ability to pass a government background investigation.
• Employment offer contingent upon successful completion of pre-employment screenings.

Benefits & Perks

• Fixed and published schedules; shifts do not rotate.
• Three consecutive days off per week on four-day rotation schedules.
• Certification costs and renewals covered (including first attempt and retake).
• Shift premium paid for hours worked in premium windows.
• Published salary band and band for the level above.
• High visibility role with immediate impact.
• Competitive employee benefits package: Medical, Dental, Vision, Life & Disability, PEO, and an employee-funded 401k plan.