Patient Access Coordinator

Key Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Requirements & Tech Stack

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative, or related experience required.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Additional Success Factors include acting with integrity, keeping the patient at the center, fostering open collaboration, continuously innovating, and focusing on superior outcomes.