Telesales Representative

About the Role

CottonCandyWala is a Bengaluru-based food experiences startup. This is a full-time, on-site Telesales Representative position in Bengaluru.

Key Responsibilities

• Make outbound and handle inbound calls to generate leads.
• Explain product offerings.
• Convert prospects into customers and partners.
• Follow up on inquiries.
• Maintain accurate records in CRM tools.
• Support franchise and venue tie-up outreach.
• Address customer questions.
• Provide information about events and vending machine installations.
• Coordinate with internal teams for onboarding and service delivery.
• Meet daily and monthly sales targets.
• Contribute feedback to improve scripts and sales processes.

Requirements & Tech Stack

• Strong Communication skills, including clear spoken English and local language proficiency.
• Customer Service and Customer Support skills.
• Proven Sales abilities, including telesales or inside sales experience, lead generation, and closing deals.
• Basic computer literacy.
• Familiarity with CRM or call management tools.
• Ability to work on-site in Bengaluru.
• Ability to manage high call volumes.
• Ability to meet performance targets.

Qualifications

• Minimum high school diploma.
• Graduate degree in business, marketing, or a related field is preferred.
• Prior experience in events, hospitality, or F&B sales is an advantage.