Customer Service Representative

About the Role

Spectrum is seeking a Customer Service Representative for its billing team. This role involves providing product knowledge and account support to customers in a fast-paced environment.

Key Responsibilities

• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy
• Navigating multiple computer programs and speaking with customers over the phone

Requirements & Tech Stack

• High school diploma or equivalent
• Ability to work a variety of schedules including nights, weekends, and holidays
• Ability to read, write, speak and understand English
• MS Office
• Computer skills
• Typing

Qualifications

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
• Good listener.
• Multi-tasking problem-solver.
• Enthusiastic communicator.
• Understanding, resilient, professional, and treat others with kindness and respect.

Preferred Qualifications:

• 6+ months of customer service experience
• 6+ months of experience working with computers and software applications
• Previous work in cable operations or a telecommunications call center
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient