Workforce Development Specialist I (FFTL)

About the Role

• Position Title: Workforce Development Specialist I (FFTL)
• Pay Grade: 11
• Salary: $2,843.76 Monthly
• Employment Type: Executive Branch, Full Time, Eligible for Overtime
• Hours: 37.5 HR/WK
• Hiring Agency: Education & Labor Cabinet
• Location: Varies (remote workstation based on selected candidate’s home address)
• Notes: This is a federally funded time-limited (FFTL) position. Duration of employment shall not exceed the life of the federal grant. Appointees are unclassified (non-merit) employees and are eligible for benefits at the same level as classified (merit) employees in permanent positions.

Description

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment services, unemployment insurance, and disability determination services.

This position will have access to confidential and sensitive information. The successful candidate will be required to ensure the safeguarding and security of all confidential and sensitive information, including completing trainings, signing acknowledgments, and adhering to all policies, statutes, and requirements.

Key Responsibilities

• Instructs customers via phone on filing initial, reopened, and continued unemployment insurance claims.
• Answers basic and routine questions and assists with resolving issues.
• Informs customers of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level eligibility reviews of simple claims to ensure proper work registration, identify issues for investigation, and assign them to a claims investigator.
• Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage requests.
• Informs claimants of required documents for wage processing.
• Drafts correspondence in response to claimant requests.
• Reviews previous days' work to ensure actions are processed properly.

Requirements & Tech Stack

• Minimum Education: Two years (54 semester hours) from a college or university.
• Substitute Education for Experience: Work experience in workforce programs (e.g., WIOA, employment services, unemployment insurance programs), education, public administration, business, human services, military, or human resources fields will substitute for the required education on a year-for-year basis.
• Experience, Training, or Skills: None explicitly stated as a minimum requirement beyond the education substitution.

Qualifications

• Preferred Knowledge, Skills and Abilities:

• Exceptional written and verbal communication skills.

• Excellent time management skills.

• Ability to work under pressure and attention to detail.

• Strong computer skills.

• Working Conditions: Primarily perform duties in an office setting.

• E-Verify: The Education and Labor Cabinet (ELC) participates in E-Verify to confirm work authorization.