IT Technical Specialist

About the Role

Barrios Technology, an engineering solutions partner with over 45 years of experience supporting NASA and the commercial space industry, is seeking an IT Technical Specialist to join the JETS II contract.

Key Responsibilities

• Demonstrate patience and perseverance, remaining calm and professional when working through challenging technical issues.
• Prioritize and manage multiple issues effectively while maintaining a high level of service.
• Collaborate effectively with others, asking for assistance when needed.
• Communicate technical issues and recommendations to management in a clear and professional manner.
• Perform other duties as assigned.

Requirements & Tech Stack

• Basic knowledge of networking, VPNs, DNS, DHCP, and firewalls.
• Experience with user/account administration.
• Strong troubleshooting and problem-solving skills.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience with user account administration and access management.
• Excellent communication and customer-service skills.
• Ability to independently diagnose and resolve technical problems.
• General cybersecurity knowledge.
• Familiarity with remote-support and ticketing systems; ServiceNow experience preferred.
• Obtain and maintain a LOC50.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• CompTIA Security+ certification.
• Microsoft certifications.

Qualifications

• Bachelor’s degree and/or equivalent certification in a related area or experience in the field.
• Zero (0) to five (5) years of experience.
• Must be a U.S. Citizen and successfully complete a U.S. government background investigation.
• Applicant selected may be subject to government security investigation and must meet eligibility requirements for access to classified information.

Preferences

• 3+ years of hands-on IT support/administration experience.
• Technical degree or equivalent on-the-job experience.
• Ability to pass random drug tests.
• Ability to pass a thorough security clearance background check.
• Physically able to lift and move 30 lb. pieces of equipment on a frequent basis.
• Walk between multiple buildings.

Essential Requirements

• Work may involve sitting for extended periods.
• May require lifting and carrying up to 25 lb.
• Must have sufficient mobility to enter areas of test facilities where necessary.
• Generally, an office environment but can involve inside or outside work depending on task.
• Standard office equipment (PC, telephone, fax, etc.).
• Regular attendance in accordance with established work schedule is critical.
• Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements when required.
• Must be able to work in a team atmosphere.
• Must exhibit professional behavior that enhances productivity and promotes teamwork and cooperation.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• This position may require some commuting and traveling to other installations as needed.