Client Services Associate

BAYADA Home Health Care

About the Role

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Hickory, NC Skilled Nursing Office. This is an exciting career opportunity in a growing industry for a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community. You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day.

Key Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Associate caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field teams.
• Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.).
• Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
• Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience.

Requirements & Tech Stack

• Strong computer skills required, including experience with electronic medical records.
• Excellent communication, organizational, and interpersonal skills.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong communication skills with the ability to navigate challenging conversations professionally and effectively.

Qualifications

• Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.
• 4-year college degree preferred; equivalent experience may be considered.
• Prior supervisory or leadership experience strongly preferred.
• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Desire to grow professionally and advance within a dynamic healthcare organization.

Work Schedule

• Monday-Friday schedule, 8:30 AM - 5:00 PM.
• No on-call responsibilities.