Benefits Operations Administrator

Key Expectations

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Key Responsibilities

• Processing all activities related to client benefits plans as configured in organizational tools.
• Developing a strong understanding of client plan provisions.
• Identifying opportunities for knowledge enhancement.
• Delivering work to high standards of quality and timeliness.
• Prioritizing work effectively and responding to client and participant needs.
• Ensuring all knowledge repositories, SOPs, and supporting documentation are current and accurate.
• Conducting research, resolving, and responding to participant issues and inquiries using the case management tool.
• Collaborating closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Requirements & Tech Stack

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).
• Ability to operate in high-volume, deadline-driven environments.
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and client-mandated security protocols.
• Ensure secure handling and storage of participant information.

Soft Skills

• Strong analytical and problem‑solving skills.
• Ability to multitask under tight timelines.
• High level of accountability and ownership.
• Customer‑centric mindset.
• Adaptability to changing client requirements.

Education

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA).
• Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree.

Experience

• Back-office operations or similar transaction processing roles preferred.