Client Relationship Executive

About the Role

Script Space Journals Private Limited is a growing organization focused on delivering thoughtfully designed, high-quality journals and writing products. The company values creativity, attention to detail, and meaningful customer engagement. Team members collaborate across functions to improve products, enhance client experiences, and support long-term partnerships. The work environment encourages professionalism, ownership, and continuous learning, offering opportunities to contribute directly to client satisfaction and business growth.

Profile Summary

The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with clients, and update them about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for the retention of existing clients and to get more business from them.

Key Responsibilities

• Proactively engaging with existing clients through direct outreach and leveraging word-of-mouth referrals to build lasting relationships.
• Skilfully negotiating with clients to secure mutually beneficial pricing, ensuring exceptional value.
• Conducting meticulous quality assurance across all published materials, including research articles, reviews, books, and more.
• Keeping clients informed about the latest service offerings to continually meet their evolving needs.
• Analyzing and addressing customer issues to provide optimal and effective solutions.

Requirements & Tech Stack

• Basic proficiency in digital tools and software (e.g., Microsoft Office Suite, CRM tools).
• Excellent communication skills, both verbal and written.
• Detail-oriented with strong organizational skills.
• Customer-focused approach with the ability to understand and meet client needs.
• Willingness to learn and continuously improve skills.

Qualifications

• Education: Science-related disciplines are preferred – BSc, MSc.
• Familiarity with research publication processes is a plus, though not required.
• Adaptive to challenging environments.
• Proactive, results-oriented, and organized.
• Willingness to collaborate and coordinate with different departments and team members.