Telle callers and field executives

Role: Tele Callers and Field Executives

Company: Bounten Water Softener

About Bounten

Bounten is a premium water softener brand dedicated to improving quality of life through better water. The company provides eco-friendly, cost-effective, and long-lasting water softening solutions for homes, businesses, and industries across India. With its advanced Zoftnor range, Bounten transforms hard water into soft, healthier water that helps protect skin, hair, clothes, appliances, and plumbing systems. Its technology reduces scaling, corrosion, and bacteria without chemicals or water wastage, delivering comfort, health benefits, and savings.

Role Description

This is a full-time, on-site role based in Hyderabad for Tele Callers and Field Executives.

Tele Caller Responsibilities

• Handle outbound and inbound calls.
• Explain Bounten’s products and services.
• Qualify leads.
• Schedule appointments or demos.
• Maintain accurate records in CRM or call logs.
• Follow up with potential customers.
• Respond to basic queries.
• Coordinate with the sales team to support conversions.

Field Executive Responsibilities

• Visit prospective and existing customers.
• Conduct product demonstrations.
• Assist with site assessments.
• Explain features and benefits of Bounten water softeners.
• Collect customer requirements.
• Support installation coordination.
• Maintain strong relationships with clients.
• Provide feedback from the field to improve sales and service processes.

Requirements & Tech Stack

• Comfort with field work in Hyderabad, including travel to customer locations.
• Willingness to work on-site full time.
• Proficiency in English and local languages commonly spoken in Hyderabad.
• Professional and respectful approach to all customers.
• Basic computer literacy.
• Familiarity with CRM or call logging tools.

Qualifications

• Strong communication, active listening, and clear articulation skills for telephone and in-person customer interactions.
• Customer service, relationship management, and basic sales or lead conversion skills.
• Ability to maintain organized records.
• Presentation and product demonstration skills.
• Ability to explain technical concepts in simple terms.
• Time management, planning, and follow-up skills to handle daily call targets and field visits.
• Prior experience in telecalling, field sales, or customer-facing roles in consumer products or home solutions is an advantage.
• Minimum educational qualification of high school completion.
• A diploma or bachelor’s degree in business, marketing, or a related field is preferred.