BARISTA

Job Overview

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency, and ensuring core values are carried out. The Barista is expected to be a role model for company culture, exhibiting the highest standards in overall guest experience by delivering the best drinks and service in the cleanest, most friendly, and safest dining environment. The Barista reports to the Shift Leader [SL] and General Manager [GM] and is accountable for executing policies, procedures, and directions provided.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production completed to company standards.
• Continuously test all drink products for taste, appearance, and consistency to align with company drink standards.
• Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about the differences among coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by ensuring customers are professionally and enthusiastically greeted, guided through the menu, and processed efficiently with a friendly, positive attitude aligning with company core values.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set positive examples for the team.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, along with professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• English language proficiency (speak and write)
• Availability to work on weekends
• Reliable transportation
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Ability to learn and maintain knowledge of company’s products and procedures.

Physical Demands include continuous standing and bending, frequent walking, squatting, reaching, and grasping, and occasional lifting of items up to 35 lbs.