Service Desk I
SelectQuote Insurance Services
Kansas City Metropolitan Area0–37 yrs45m agovia LinkedIn
About The Role
The Service Desk I position is a highly service-oriented technical support role responsible for hardware and software troubleshooting and support for internal SelectQuote associates, both in the office and remotely. This position requires a supervised training period to learn internal telecom systems and common network and hardware troubleshooting issues.
Key Responsibilities
- Solves computer-related problems.
- Troubleshoots hardware and software issues for in-facility and remote associates.
- Resolves service desk tickets and updates work logs in the ticketing system.
- Performs inventory management and updates.
- Understands and troubleshoots custom CRMs and VOIP environments.
- Assists in monitoring networked computer equipment.
- Supports associate onboarding and equipment setup.
Requirements & Tech Stack
- Minimum of 6 months experience working with Microsoft operating systems.
- Minimum of 6 months of experience working with Google Apps.
- Minimum of 6 months experience with troubleshooting hardware and software.
- Experience with CRMs and VOIP environments.
- Ability to gain knowledge and understanding of internal software.
- Ability to monitor networked computer equipment.
Qualifications
- Critical thinking.
- Strong attention to detail.
- Ability to quickly adapt to new circumstances.
- Ability to work well under pressure.
- Excellent oral and written communication skills.
- Strong interpersonal skills.