Ecommerce (Central Alarm Control)
Infosys BPM
Bengaluru(Electronic City Phase 2)2–4 yrs2h agovia Naukri
Walk-in drive · Tue 27 Oct · 10.00 AM - 12.30 PM
Infosys Limited, No. 40/P-41/P, Building #: 68, Gate #: 1 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas Networks. Map
About the Role
Walk-in Drive for Ecommerce/Retail Operations - Asset Protection (Central Alarm Control) in Bangalore.
Job Location
Bangalore
Key Responsibilities
- Monitor centralized alarm systems in real time
- Respond to and validate alarm triggers using video systems
- Coordinate with emergency services as per protocols
- Perform remote diagnostics and troubleshooting
- Manage and track service tickets and escalations
- Maintain system configurations and perform audits
- Generate reports on alarms, response time, and trends
- Triage fraud alerts and exception queues
- Build case documentation and evidence
- Collaborate with stakeholders for resolution
- Generate reports and insights for senior leadership with focus on call for action
- Carry out one-off analysis for investigations
- Employee is expected to work in rotational shifts in 24/7 operations
Requirements & Tech Stack
- Alarm monitoring/security operations: 2-4 years
- Supporting alarm monitoring/security operations
- Demonstrated experience in owning and running projects independently
- Knowledge of retail/ fraud & loss prevention/ alarm monitoring and detection
- Ecommerce or Retail industry experience mandatory
- Incident response; escalations, alarm systems & video monitoring
- Analytical decision-making
- Strong attention to detail, documentation and compliance experience
- Leverage data to identify opportunity areas, derive insights and identify patterns
- Ability to effectively communicate business problems, solutions, & results
- Proficient in Excel, PowerPoint
- Advanced skills in Deep dive and Root cause analysis
- Strong communication skills
- Excellent oral & verbal skills in English to contact customers via calls, & emails
- Ability to work with stakeholders and bring a project to completion
Qualifications
- Any Graduates - Full time Graduates
- Bachelors degree or higher in Engineering / Statistics / Mathematics / Economics / Operations Management / Computer Science / Business Management / Commerce
Experience Details
- 2-4 years of total work experience.
- The experience should include:
- 2+ years of experience in preferably Ecommerce or Retail industry
Notice Period
- Immediate to 45 days
Shift Timings
- Flexible for shifts (5 days WFO)
Designation
- Process Specialist
Documents to Carry
- 2 printouts of your updated resume
- Any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
- All original education documents for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM, Provisional and Original Degree))