Phlebotomist / Administrative Assistant (Marietta)

About the Role

The Phlebotomist / Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at One Medical provides an exceptional patient experience by performing venipuncture and other clinical support services. You will act as a patient ambassador, removing barriers to care and ensuring a positive in-office experience. You will be the first point of contact for patients, manage the office lobby's appearance, and provide support as requested by leadership.

Key Responsibilities

• Utilize the C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
• Provide venipuncture services for patients of all ages.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Respond to patient messages, follow up on lab cases, and assist providers with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front of house duties, including check-in/check-out, insurance verification, paperwork, test prepping, and tasking to service level expectations.
• Contribute to team development through rounding, attending huddles, participating in problem-solving, and supporting providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the office's appearance, restocking supplies, and organization.
• Master the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist (outside of training/externship).
• Strong customer service skills and the ability to deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (experience with remote teams is a plus).
• Proven ability to display confidence and instill trust during specimen collection, delivering individualized, human-centered care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly.
• Mastery of technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record System.

Location

• Marietta, Georgia

Work Schedule

• Full-time (40 hours/week) with 8-hour shifts, generally Monday-Friday between 8 am - 5 pm.