E-commerce Intern

About the Role

We are looking for a detail-oriented and organised E-commerce Intern to support the day-to-day operations of the VANWARD online store. The intern will assist with product listings, inventory updates, order processing, and customer enquiries to ensure a smooth shopping experience for customers.

Key Responsibilities

• Manage and update product listings, descriptions, pricing, images, and product details on the online store.
• Assist with inventory tracking and stock updates to maintain accurate product availability.
• Support online order processing, including order verification, tracking, and status updates.
• Respond to customer enquiries related to products, orders, shipping, and returns.
• Coordinate with internal teams to resolve order-related issues and customer concerns.
• Assist in updating product categories, promotional banners, discounts, and offers on the website.
• Monitor product availability and flag low-stock or out-of-stock items.
• Help maintain accurate order records, inventory data, and customer information.
• Support the smooth functioning of the online store by identifying and reporting listing or order-related issues.
• Assist with basic e-commerce performance tracking, including product views, sales, and order status.
• Coordinate with the marketing team during product launches, promotional campaigns, and seasonal sales.
• Ensure product information is accurate, consistent, and up to date across relevant sales channels.

Requirements & Tech Stack

• Currently pursuing or recently completed a degree in Business Administration, E-commerce, Marketing, Retail Management, or a related field.
• Basic understanding of online shopping platforms and e-commerce operations.
• Familiarity with platforms such as Shopify, WooCommerce, Amazon Seller Central, or similar tools is an advantage.
• Basic knowledge of MS Excel or Google Sheets.
• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Customer-focused mindset with a willingness to learn and solve problems.
• Ability to manage multiple tasks and meet deadlines.

What Will You Gain

• Hands-on experience managing an online fashion store.
• Exposure to product catalogue management, inventory tracking, and order processing.
• Practical experience in customer service and e-commerce operations.
• Understanding of online retail workflows and customer experience management.
• Opportunity to develop operational, analytical, and problem-solving skills.