Voice Process Executive, Customer Support
JobShop
Bengaluru0–5 yrs1h agovia Naukri
About the Role
- Premium International Voice Process with leading MNC BPO clients in Bengaluru.
Job Details
- Job Role: Customer Service Executive International Voice
- Location: Belandur / Kormangla and Whitefield (Work From Office Bengaluru)
- Shift: US/UK Night Shift
- CTC: Up to 6 LPA + Performance Incentives
- Working Days: 5 Days Working
Key Responsibilities
- Handle inbound customer calls for US/UK clients.
- Perform customer verification and account validation.
- Resolve customer queries with First Call Resolution (FCR).
- Escalate complex issues to the relevant team.
- Update CRM with accurate customer interaction details.
- Meet CSAT, AHT, and Quality targets.
Requirements & Tech Stack
- International Voice
- Customer Service
- US/UK Process
- Inbound Voice
- CRM
- CSAT
- AHT
- Customer Support
- Night Shift
- Bengaluru
Qualifications
- Undergraduates & Graduates.
- Freshers and Experienced candidates are welcome to apply.
- Excellent English communication skills.
- Comfortable working in US/UK night shifts.
- Basic computer knowledge.
Why Join?
- Premium International Voice Process.
- Competitive Salary + Incentives.
- Career Growth Opportunities.
- 5 Days Working.
- Leading MNC BPO Environment.