Bilingual Customer Service Representative

About the Role

At AnswerHero, we are the trusted voice behind thousands of growing businesses. We deliver exceptional first impressions through real-time message taking, appointment scheduling, and professional call handling. We seek a compassionate communicator who values meaningful conversations and a career.

What You'll Do

As a Bilingual Phone Operator, you will be the first voice our clients' customers hear. Your responsibilities include:

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicating fluently in both English and Spanish
• Taking accurate, clear messages and relaying them to clients in real time
• Scheduling appointments and providing general client support per client instructions
• Following client-specific call-handling instructions with care and consistency
• Delivering a warm, efficient, and courteous experience on every call

Requirements

To be part of the #HeroSquad, you will need:

• Fluency in both English and Spanish (verbal and written)
• High school diploma or equivalent
• Strong empathy, active listening, and professional telephone manners
• Attention to detail and the ability to type accurately while on a call
• Reliable internet and a dedicated workspace to ensure a professional setting
• Dependability; consistent attendance is essential in a 24/7 operation
• Availability to work at least one weekend day

Benefits

• Thorough training provided; no prior experience necessary
• Room to grow for future opportunities within AnswerHero
• Supportive team environment
• Meaningful work with a direct impact on businesses
• Competitive pay + bilingual premium
• Remote-friendly options available

Benefits for Full-time Employees include:

• Medical, dental, and vision insurance
• Accrual based Paid Time Off (PTO)
• Paid federal holidays per year
• Company-provided equipment

How to Apply

• Submit your application and resume online
• Video interview typically scheduled within 5 business days
• Meet virtually with our hiring team
• Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
• Offer and paid onboarding training