International Travel Ticketing Executive
Technomine
Ahmedabad, Gujarat, India5h agovia LinkedIn
About the Role
This is an onsite role in Navrangpura, Ahmedabad, with a shift timing of 9:00 PM to 06:00 AM IST, 5 days a week.
Key Responsibilities
- Flight Scheduling & Management
- Monitor and update flight schedules with full accuracy.
- Handle rebookings, last-minute changes, and cancellations.
- Coordinate with airlines and travel partners to confirm bookings.
- Resolve flight-related issues efficiently and professionally.
- Customer Support & Communication
- Respond promptly to customer inquiries during out-of-hours support windows.
- Resolve customer concerns while ensuring a seamless travel experience.
- Communicate changes in travel plans clearly and courteously.
- Administrative & Back-Office Tasks
- Manage booking systems and maintain accurate travel records.
- Document all customer interactions and transactions accurately.
- Prepare detailed end-of-shift reports highlighting tasks completed, pending issues, and critical updates.
- Handle back-office administration including CRM updates and internal communication.
- Problem Resolution
- Take immediate action to resolve travel disruptions and urgent cases.
- Coordinate with airlines, suppliers, and internal teams.
- Escalate complex issues to daytime teams with clear handover notes.
- Stakeholder & Partner Communication
- Collaborate with airline partners, suppliers, and internal teams.
- Maintain clear and professional communication across all channels.
- Support smooth travel operations through timely coordination.
Summary of Responsibilities
- Back-office administration
- CRM updates & internal communication
- Customer service engagement
- Airline communication
- Supplier communication