Information Systems Specialist

Telios Corporation

Houston, TX

Position Summary

The Information Systems (IS) Specialist will provide day-to-day IS and desktop support to Telios employees in the Houston office. This role serves as the primary IS resource for the Houston office, collaborating with the Dallas IS team to troubleshoot and resolve technology issues, and support systems and applications. The Specialist will possess a strong foundation in Revit, BIM, Autodesk products, or other AEC engineering/drafting technologies. This position will also develop information systems and desktop support skills to become a well-rounded technical resource for the Houston engineering team.

Key Responsibilities

• Provide day-to-day desktop, hardware, software, peripheral, and connectivity support to Houston employees.
• Troubleshoot and resolve user information systems issues, coordinating with the Dallas team and outside vendors as needed.
• Install, configure, maintain, and support computer hardware and software.
• Provide technical support for Revit, BIM, Autodesk products, and other AEC technology used by the Houston engineering team, while continuing to expand expertise in these applications.
• Assist with IS projects, hardware acquisition, configuration, network support, and technology implementation.
• Maintain a strong customer-service focus and provide timely follow-through on user support needs.
• Remain actively involved in continuing education and training related to AEC software and information technology.
• Travel frequently to Dallas during the initial training period for training and collaboration with the Information Systems team.

Requirements & Tech Stack

• Revit
• BIM
• Autodesk products
• AEC engineering/drafting technologies
• Information Systems
• Desktop Support

Qualifications

• Undergraduate degree in information systems, management information systems, computer science, computer engineering, engineering, or a similar technical discipline.
• Demonstrated work or internship experience with Autodesk products, BIM software, Revit, or engineering/drafting tools.
• Demonstrated customer-support focus with effective communication/problem-solving skills and sense of urgency.