Client Service Associate

About the Role

As a Client Services Associate, you will serve as a trusted extension of a select group of financial advisors, helping manage the day-to-day operational needs of their practices and ensuring an exceptional experience for both advisors and their clients. Your contributions will have a direct impact on the advisors supported and the clients they serve. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Key Responsibilities

• Serve as the primary operational support resource for a dedicated group of financial advisors.
• Prepare and process new account paperwork and account maintenance requests.
• Coordinate account transfers, rollovers, beneficiary updates, and money movement requests.
• Communicate with custodians such as Schwab, Fidelity, Pershing, and other financial institutions to resolve service requests.
• Track requests from initiation through completion while proactively keeping advisors informed.
• Maintain accurate client information within firm systems.
• Assist advisors with client meeting preparation and follow-up.
• Collaborate with internal departments to ensure timely and accurate completion of requests.
• Identify opportunities to improve processes and enhance the advisor experience.
• Deliver timely, accurate, and professional service while managing multiple priorities.

Requirements & Tech Stack

• Experience in wealth management, financial services, banking, or a related industry (preferred).
• Familiarity with brokerage and advisory account types and account servicing.
• Experience working with custodians such as Schwab, Fidelity, Pershing, or similar institutions.
• Experience preparing or processing new account paperwork, account maintenance requests, transfers, or money movement requests.
• Experience using CRM or workflow systems in a professional services environment.

Qualifications

• Strong organizational and time management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• A collaborative, client-first mindset and commitment to delivering outstanding service.
• Candidates without direct wealth management experience will be considered if they demonstrate exceptional customer service skills, strong administrative abilities, and a genuine desire to build a long-term career in the financial services industry.