Dealer Success Manager

About the Role

As a Dealer Success Manager (DSM), you will operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, aligning with the Capital One Sales Process. This role demands a high-level partnership with POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement to support core sales objectives. You will be instrumental in expanding Capital One's footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This includes providing specialized expertise during initial pitches, compelling closing techniques, and taking ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of Capital One's technology and processes, directly impacting the company's bottom line. This role plays a key part in Capital One's technology and relationship evolution.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
• Travel: This position will be traveling up to 50% within the metro area of Cleveland, OH.

Requirements & Tech Stack

• Dedicated, disciplined, sales professionals.
• Ability to excel in a team environment.
• Experts in process improvement.
• Strong interpersonal skills.
• Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
• Strong analytical skills.
• Attention to detail.
• Ability to adapt to a dynamic agile environment.
• Customer-centric individual who can excel at training/driving tool adoption.
• Ability to deeply understand the product and troubleshoot a number of technical issues quickly.

Qualifications

• High School diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Preferred Qualifications:

• Bachelor's Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.