Project Manager

About the Role

Microsoft Industry Solutions Delivery (ISD) is a global organization that helps Microsoft’s most strategic customers worldwide address their specific challenges and provide comprehensive, industry-specific solutions. ISD drives value across customers' digital and AI transformation journey through strategic engagements powered by Microsoft Cloud and AI.

Key Responsibilities

Pre-Sales Support

• Collaborates in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal.
• Supports drafting proposals and/or statement of work (SOW).
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Leads meetings with customers/partners to understand business needs.
• Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
• Engages others appropriately to understand and define customer requirements.
• Participates in project planning and develops project documents by identifying risks and dependencies.
• Communicates the business value of planned solutions to customers/partners.
• Identifies technical and business risks in programs and proposes mitigations.
• Assists project managers/architects in preparing for steering committees (e.g., developing artifacts).
• Manages schedule and communicates with project leads.
• Generates and delivers Work Breakdown Structure (WBS).
• Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes.
• Aligns solutions with the intent of the architecture.
• Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine root cause, and establish recovery actions to improve the experience.
• Works with the account team to ensure One Microsoft approach.
• Shares lessons learned with the workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable.
• Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation, and ensures it is logged for consumption.
• Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
• Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.
• Drives innovation and digital transformation.
• Ensures the use of existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends.
• Obtains relevant accreditations and certification(s) as advised by domain leadership team.
• Identifies certifications and readiness plans in partnership with World Wide Learning.
• Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability.
• Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness, ensuring timeliness and accuracy.
• Follows Microsoft policies, compliance, and procedures.
• Leads by example and guides team members on operational tasks, readiness, and compliance.

Requirements & Tech Stack

• Microsoft Cloud and AI
• Microsoft Technology Solutions
• Azure (preferred, based on domain/service line certification examples)
• Security (preferred, based on domain/service line certification examples)
• Dynamics (preferred, based on domain/service line certification examples)

Qualifications

Required/Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, Business, or related field AND 1+ year(s) work experience in a relevant area of business.
• OR equivalent experience.

Additional/Preferred Qualifications

• 3+ years' work experience in a relevant area of business.
• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).