Tcs Hyderabad is Hiring US/Canada

About the Role

TCS Hyderabad is hiring for a US/Canada - Payroll Processor. This is a Work from Office role located in Hyderabad.

Key Responsibilities

• Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly).
• Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions.
• Ensure compliance with US federal, state, and local payroll regulations.
• Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings.
• Manage W-2, W-4, 1099 forms, and year-end activities.
• Handle employee and client payroll queries through voice and email support channels.
• Investigate payroll discrepancies and ensure timely resolution.
• Perform payroll audits, reconciliations, and reporting.
• Coordinate with internal teams (HR, Benefits, Finance) and external vendors.
• Ensure adherence to SLA timelines and quality standards in a client-facing environment.

Requirements & Tech Stack

• Oracle (Must)
• Comfortable working in a voice + non-voice support model (calls, emails, case management systems).
• Experience in handling high-volume employee queries over calls.
• Willingness to work in US shifts / night shifts to support client time zones.
• Prior exposure to HRO, BPO, or shared services environment preferred.

Qualifications

• Minimum 15 years of regular, full-time education (10 + 2 + 3).
• B.Com / M.Com / MBA (Finance/HR).
• 3 - 7 years of payroll experience.
• Attention to detail and accuracy.
• Knowledge of payroll processing and compliance.
• Confidentiality and data integrity.
• Problem-solving skills.
• Communication & Voice Skills (Mandatory):
• Excellent spoken English with a clear, neutral/global accent.
• Strong articulation, pronunciation, and professional tone for US audiences.
• Proven ability to handle voice-based interactions with US clients and employees.
• Strong listening and comprehension skills, especially for accent diversity.
• Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently.
• Professional phone etiquette with experience in client-facing/service environments.
• Should be flexible with night shifts & rotation shifts.